Terms & conditions

T 's & C's (ie: Terms & Conditions)

By attending any of our productions (Tours or Dinners or other events), you accept and agree to the T's & C's below, where you and any guests you might have, must read our T's & C's before attending any of our productions.

We do not conduct tours (and we also make no claims to present facts of any nature like a tour guide would), where we instead present theatrical (entertainment) productions (hereinafter and above referred to as "Production/s"), and where we are performers/entertainers (ie: not tour guides).

By attending any of our Productions, you and any guests you may have, indemnify us against liability of any nature, including but not limited to, experiences, reactions, etc., or any situations, arising from our Productions such as injury, death, physical issues (including pregnancy issues), medical & psychological issues, loss of income, damage to property of any kind (including vehicles), scares, and any other  negative issues of any nature.

The Mystery Ghost Tours are not a route (and are called 'Jaunts'). The Mystery Ghost Bus is also not a route. In both cases rather than being Routes they are actually Programmes (like you would have at a theatrical production, whether presented indoors or outdoors). We use the word Route because some people get confused by the word "Programme". In both cases (Bus and Jaunt), we visit venues  (hereinafter referred to as "Venue/s") to which all of us travel to, and which change (hence no Route is specific and permanent, and hence we don't use the term Route) where we present our Acts (hereinafter referred to as "Acts") at the Venues, where you will walk and/or ride to the Venues; and where some Venues may change at any time (again, hence there are no fixed 'Routes').

We present our Acts at Venues to which you will ride and/or walk, the same way as if you were riding or walking to attend a theatrical stage production like a stage show, movie, concert in a park, or to visit a building, cemetery, hotel, restaurant, pub, street, forest, or any place whatsoever.

Regarding the Jaunt, it is up to you to ensure that you drive and walk yourself to the correct Venues. Your ghostly host will not be held liable for you getting lost or arriving late at any time regarding any venue.

We only perform at public places, public streets and the like (all public as well), which can be visited by the public at any time.

Some public places are dark at night (eg: cemeteries, which have holes in the ground, iron girders which might have sharp edges, and so on), where torches must be used; and where you must be vigilant at all times and take every precaution to ensure that you walk, ride and act etc. safely at all the Venues we visit (whether they are darkly lit or not), and where pavements, paths an so on, might be uneven, have holes in them, trees which could fall, hidden objects & aspects that could affect you in a negative manner (eg: live electrical wires, pollution, chemicals, etc.), and so on. Thus, you must exercise caution at all times, where we exempt ourselves from any type of liability that may arise at any Venue (or on our way to and from Venues).

You must not stray away from the group attending any of our Productions.

We do not encourage persons under the age of 6 to attend any of our Productions, but should they attend, their parents/guardians/caregivers indemnify us against liability of any nature, now and in the future.

South African Law applies to drivers of vehicles on the Mystery Ghost Jaunt, where appointed drivers may not be under the influence of alcohol, mind-altering substances or be affected by anything of any nature which could negatively affect their driving (thus appoint a safe & sober driver, or even use Uber if necessary, or if you are a large group then use or hire a larger vehicle with its own driver).

Regarding the Mystery Ghost Bus, all busses have Public Liability Insurance.

Regarding the use of our Dowsing Rods, these must be used at the height of hip level only and pointing forwards and away from your body, and without the possibility of them coming into contact with any part of your body or someone else's body; where you must walk in a straight line (even when the line becomes the circle that is finally formed, and even before/after it is formed); with one person walking behind the other (you may not walk next to someone); at a safe distance of at least 4 metres space between each person; where you may not stop walking at any time; nor turn around to face the person behind you (or even be 4 meters near to them); and where you must also ensure that you watch the ground and everything else around you (to prevent tripping, falling or anything else that could negatively affect you); and where you must take every precaution not to harm yourself or others in any manner whatsoever regarding the use of the Dowsing Rods; and where finally you indemnify us regarding liability of any nature regarding the use of the Dowsing Rods (from the time you collect the Dowsing Rods from us, until the time you return them to us), and also indemnitfy us regarding liability even with regard to others using the Dowsing Rods who might negatively affect you in any manner whatsoever.

Pregnant women, people with disabilities, and any person who is not psychologically and/or physically fit and well health-wise, or could suffer in any negative manner whatsoever from anything at all, indemnifies us from liability of any nature whatsoever

No weapons of any kind, alcohol, drugs or anything that could affect you or others negatively (including-, but not limited to- swearing, hate speech, scares, verbal, physical or other abuse) - are/is allowed at any of the Productions.

Disruptive, inebriated, loud, aggressive persons, or any persons negatively affecting our productions - will removed from any Production at any time, at once, without any warning - and if necessary removed by the police (although the latter has only occurred once since our Productions began in 2001) - where we shall not be liable for said persons' transport costs, nor for their safe return home (or to wherever they are staying); where they must find their own and safe transport to take them home (or to wherever they are staying).

You must bring any important medication you may require to the Productions, and you must inform someone in your group (or if you are not in a group, then inform another person partaking in our Productions, or ourselves), of any important medical or other problematic conditions (of any nature) you may have, and how they (or we) can contact your doctors, specialists, family, friends and other important parties, in case of medical or other emergencies; and you must also inform them (or ourselves) what medications (or instructions) are important during any medical or other emergencies (and tell them or ourselves  where the medications or instructions are to be located). Please note that certain venues and busses may or may not have first-aid kits (even if they are supposed to have such kits).

In the case of medical emergencies, we shall not make any attempt to assist (due to loopholes in the law, and previous precedents that have arisen regarding the law in this regard), however we shall call an ambulance on your behalf (but we shall not be held liable for the cost thereof, nor how the paramedics attend to you). We shall however attempt to place you in 'the recovery position', but only upon telephonic discussions with-, and precise instructions from-, paramedics, doctors, specialists & the like - in this regard. All parties accept that all medical attention applies the same way as if you are/were in your own vehicle, at home or anywhere else (eg: outside), and whether you are riding, walking, standing, sitting or whatever else.

Regarding Health & Safety, you and your guests accept that common sense prevails, and that you and your guests must utilise said common sense, and also be vigilant at all times; and where as stated earlier above we perform at public areas (public buildings, public streets and other public areas) where we shall not be held liable for any negative Health & Safety aspects .

Not all public areas ( public buildings, public streets and other public areas) are wheelchair friendly, and thus wheelchairs may not be able to enter or ride along all public areas, so please check with us before attending any of our Productions.

No Refunds / No Postponement of Tickets for other events / No Transfers of Tickets to other Cities.

Refunds are only made i n extremely rare & highly exceptional circumstances if a Production is cancelled, where we shall inform you via email and/or a cellphone SMS (whichever of the two you have provided for us to use), and refund you for your ticket/s.

Regarding the Historic Hotel Ghost Dinners, should you and/or your guests book on a Saturday, this is considered to be a late booking, and thus you and/or your guests might be given courses that differ from our Menu that is advertised on our website for the Historic Hotel Ghost Dinners.

If an event has to be cancelled (which hardly ever occurs), only our preferred Accomodation partners will re-imburse you in full.

Umbrellas are a must for outdoor Productions, as we operate in the rain regardless.

Coats are advisable as weather conditions can change at any time.

Regarding cellphone ghost hunting apps, we shall not be held liable (nor issue ticket refunds) due to internet connectivity problems and other internet/download issues on your side, so please ensure that you have good internet connectivity. To date we have found our customers have not experienced any problems, or if they have, it has lasted for a few seconds.

A torch must be used in areas which are not very brightly lit.

We reserve the right to freely publish any materials (photographs, videos, audio recordings, stories, etc.) given to us by our guests, or by any party or entities known to said guests attending our productions, without seeking permission or granting courtesy (ie: naming of the provider of the materials) regarding publication of said materials - and without any form of financial remuneration or other type of return.

All Productions are presented in English.

Please ensure that you read our Website in full so that you know what the Productions entail.

Sometime jaunts may run up to around 1 hour longer due to rain or other happenstances, so please be prepared for this.

If there is anything that you and any guests whom you may bring along to the Productions, are unsure about, regarding any aspect of any of our Productions, or any of the above or what is stated below, then you and said guests must consult us before partaking in any of our Productions.

Our website, tickets/vouchers, ticket outlets etc., all state that our T's & C's apply.

If you feel that we have not covered everything above that could negatively effect you and any guests you might bring along to the Productions, please email us directly here so that we can solve the issue before you partake in any of our productions.

Over all the years that we have performed since 2001, we have taken care to never be grossly negligent, and have ensured that participants are safe and not affected by negative aspects.

In general, all participants and their guests partaking in any our Productions, indemnify us against liability of any nature. Participants must read our T & C's before partaking in any of our productions, where participants must also instruct their guests to read our T & C's before particiating in any of our productions.